Our Commitment to Your Satisfaction
We stand behind the quality of every item we sell. If you are not completely satisfied with your purchase, you may return it in accordance with the terms below. This policy applies to all purchases made directly through wrangller.it.com.
Return Window
You have 30 calendar days from the date your order is delivered to initiate a return. After 30 days, unfortunately we cannot accept returns or issue a refund.
Eligibility Criteria
To be eligible for a return and full refund, items must meet the following requirements:
- Unused and unworn: The product must be in its original condition, free from stains, odors, pet hair, or signs of wear.
- Original packaging and tags: All original tags, labels, and packaging must be intact and included with the return. Footwear must be returned in its original shoe box.
- Quality issues: If you receive a defective, damaged, or incorrect item, the return is accepted regardless of the above conditions. In such cases, please include a detailed description and photographs when you contact us.
Non-Returnable Items
For hygiene and safety reasons, certain product categories cannot be returned unless they arrive damaged or defective. These include, but are not limited to, face masks, underwear, socks, and any items marked as “Final Sale” or “Clearance”. Gift cards are non-refundable and cannot be exchanged for cash.
How to Initiate a Return
- Contact our customer service team at info@wrangller.it.com or call +1 201-835-2274 to request a Return Authorization (RA) number. Please have your order number ready.
- Once your return is approved, you will receive detailed instructions and a prepaid, trackable return shipping label via email.
- Pack the item securely in its original packaging, include all accessories and documentation, and clearly write the RA number on the outside of the package.
- Drop off the package at the designated carrier location within 5 business days of receiving the label.
Return Shipping Costs
We offer free returns for all orders shipped within the United States. The prepaid return label we provide covers the full cost of return shipping. No restocking fee will be charged under any circumstances.
Return Address
All returns must be shipped to our physical facility:
Wrangller Returns
187 Lakeview Avenue
Leonia, NJ 07605
United States
Please do not attempt to return items to this address without first obtaining a Return Authorization. Unauthorized returns may experience delays in processing.
Refund Processing
Once your returned package is received and inspected at our facility (inspection is typically completed within 1–2 business days of delivery), we will process your refund. The refund will be issued to the original payment method used for the purchase. You will receive an email confirmation when the refund has been processed.
Please note that while we initiate the refund within 1–2 business days, it may take an additional 7–10 business days for the funds to appear on your bank statement or card account, depending on your financial institution’s processing time. If more than 10 business days have passed since you received the refund confirmation, please contact your bank or card issuer, then reach out to us if the issue persists.
Exchanges
At this time we do not offer direct exchanges. If you wish to receive a different size, color, or style, simply return the original item for a full refund and place a new order for the desired product. This ensures the fastest fulfillment and avoids inventory issues.